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How To Win Customers And Influence People

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If you’ve been a long-time reader of our blog, or even have a slight idea of what we here at FiveStars do, then you should know that we like helping small businesses build customer loyalty. Scratch that, we don’t just like it – we love it. We know it’s much easier (and profitable!) to keep an existing customer happy than it is to be constantly Read More →

SMB Spotlight: The Sock Monster

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As part of a regular series here at the FiveStars blog, we’ll take a look at some of our clients who have achieved success with our one-stop loyalty reward program. We’ve seen proven results for some time – now, we’d like to share them with you to give you a better idea of how implementing our program can help you acquire, grow, and retain your Read More →

FiveStars Program Looks To Revive Loyal Business Customer Experience

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A program is trying to revive the loyal business customer experience. More and more people are filling their wallet with FiveStar cards instead of those old punch cards. ”We can text, e-mail and give great rewards,” said Teri Black, owner of Jimmy & Joe’s Pizzeria. ”Each point is equivalent to $5 and basically, it rewards you with future items,” said Amy Black, a business owner. It’s an electronic reward Read More →

Infographic: Text Message Marketing, The New Kid On The Block

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As if you needed even more reasons to begin engaging your customers with text messages, this charming infographic by SlickText presents some mind-blowing statistics about mobile marketing. Did you know: The average person looks at his/her phone 150 times a day. Text messages are read on average within 5 seconds. The average click through rate for URLs presented in SMS messages are opened 5 times Read More →

Loyalty Programs Give More Punch Than The Old Punch Cards

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From In Business: Technology is giving merchants a newer, slicker, 21st-century way to offer customers reward/loyalty programs, signaling a shift away from those wallet-clogging buy-ten-get-one-free punch cards. Indeed, merchants of all kinds are signing up for tech programs that enable them to keep tabs on their regulars and reach out to new customers while the customers pile up reward points with the swipe of a card. Merchants Read More →

Are You On Top Of The Customer Service Game?

Whether you like it or not, customer service is an essential and unavoidable aspect of running any business. Simply being available for your customers is not enough – these days, you have to understand their desires and needs, while also considering old adages like “the customer is always right,” in order to keep people happy and loyal. With constantly shifting trends and the occasional crazy Read More →

7 Ways Loyalty Programs Can Increase Social Media Exposure

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From Street Fight: More than one-in-three small businesses now has a loyalty program in place, but that doesn’t mean that local merchants are always taking full advantage of the benefits that these hyperlocal marketing platforms can provide. While most businesses know that loyalty programs can be beneficial for customer retention, they aren’t aware of how integrating social media components could impact their ability to acquire new customers, as Read More →

SMB Spotlight: Craze Yogurt

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As part of a regular series here at the FiveStars blog, we’ll take a look at some of our clients who have achieved success with our one-stop loyalty reward program. We’ve seen proven results for some time – now, we’d like to share them with you to give you a better idea of how implementing our program can help you acquire, grow, and retain your Read More →

Infographic: Why is Customer Loyalty Important?

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We here at FiveStars are very familiar with just how important customer loyalty is, but don’t take it from us – take it from the National Business Research Institute! In their infographic you will learn about the concept of “same-store sales” and discover some surprising statistics (a whopping 85% of loyalty program members never hear a single word from their programs after signing up). Enjoy! Read More →

Rewarding Customer Loyalty

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Our co-founder, Victor Ho, was recently interviewed by Fox Business – check out the interview and learn how FiveStars helps small businesses join the ranks of large companies with a customer loyalty program. Watch the video: Rewarding Customer Loyalty  

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