At Fivestars, our goal is to help small businesses thrive. What better way to make that happen than by upgrading all of our small business marketing and support sites!

INSIGHTS

Find interesting and helpful content about running a small business, bringing customers back, and fine-tuning the art of customer loyalty marketing on INSIGHTS. It’s our recently relaunched small business marketing knowledge base/blog.

SUCCEED with FIVESTARS

Gain best practices and develop a deeper knowledge about how to get the most out of your Fivestars customer loyalty program on our new merchant resource center, Succeed with Fivestars (a subset of INSIGHTS).

BUSINESS SUPPORT

Get answers fast, and in multiple ways on our new business support site where you’ll be able to:

• Find what you need immediately with our newly created DIY troubleshooting articles and how-to tutorials organized by easy-to-understand topics.
• Speak with a Fivestars business support member in multiple ways using our brand new live chat feature (also accessible on your mobile!), in addition to email or phone. Chat can also be found in your Fivestars Dashboard so you don’t have to leave Fivestars to find answers.
• Gain clear insights with our interactive product walk-throughs.
• Experiencing issues with Fivestars Connect? Check the status of our software (found in the top navigation bar on the support site) for details, updates, and resolutions.

Business support phone and chat hours can be found below:

Business Support Chat Hours
Monday-Friday: 8am-5pm PST

Business Support Phone Hours
860-578-2770, option 2
Monday-Friday: 7am-6pm PST
Saturday: 8am-5pm PST
Sunday: Closed

Also, if you haven’t subscribed already, be sure to sign up for our email newsletter chock full of helpful small business marketing tips sent to your inbox twice a month. The sign up form can be found here, on the right hand side of INSIGHTS.

Have suggestions, questions, feedback, or comments about any of the above? Are we missing an important tutorial? Are there certain small business marketing or Fivestars-specific topics you’d love to read more about? Let us know in the comments below and we’ll jump on it!