Post updated March 30, 2020 👍

Fivestars Text-to-Join allows your customers to text a simple keyword and instantly join your loyalty program. This is an easy way to get new customers to sign up, no matter where they are!

How does it work?

1. You claim a keyword for your business and we set it up for you. Some great examples are: ‘FIVESTRS’, ‘JEFFCAFE’, ‘SFGOLFER’
2. Customers text your keyword to 578-277 (5STARS).
3. Customers get a confirmation and are automatically opted in to receive your messages going forward.
4. Customers visit your business and check in with their phone number to earn points and rewards.

Download our ready-to-use templates to promote your Text-to-Join code with social media, posters, and flyers.

How do I tell my customers about it?

With Text-to-Join, you need to share your keyword with your customers so they can sign up wherever they are! Here are a few ideas:

Social media: if you have a business profile on social media sites, post your keyword there and tell your followers about it. Here are examples of ways you can post on popular social media sites:

• Facebook: “Join our rewards program and receive ongoing offers by texting [YOUR CODE] to 578-277. Come in next time to earn points for your purchase and get rewarded! Msg&data rates may apply. Go to fivestars.com/terms for terms and privacy.”
• Instagram Post: download our Instagram template (make sure you have Adobe Reader!), enter your keyword, save it as an image, and post it.
• Instagram Stories: save one of our Instagram Stories images to your phone. Now add the image to your story and use the text feature to fill in your keyword. You’re all ready to share it to your story!

Online: if you have a website, advertise your keyword through those channels so that new customers can join your program online and eventually visit your business in-person. Here are some examples of messages:

• “Are you receiving texts about our exclusive offers? Text [YOUR CODE] to 578-277 to join our loyalty program and earn rewards. Msg&data rates may apply. Go to fivestars.com/terms for terms and privacy.”
• “Don’t lose touch! Text [YOUR CODE] to 578-277 to join our loyalty program and stay up-to-date with our specials and offers. Msg&data rates may apply. Go to fivestars.com/terms for terms and privacy.”

In your business: with Text-to-Join, customers can sign up for Fivestars while waiting in line, when you deliver an order, or even when you’re closed! Download our flyer template (make sure you have the Adobe Reader app downloaded on your computer), enter your keyword, and print. Hang a flyer up in your front window and inside your business, and add them to deliveries and menus.

On the go: Text-to-Join is especially helpful if you need to take your business on the road. Fairs, conventions, or farmers’ markets are great examples of places where customers can join the program even when you don’t have your Fivestars tablets with you.
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Are you a Fivestars business and want a Text-to-Join code? Submit your request here.

Not a Fivestars business? Learn more about us.